Delete your ShowCase account

You can delete your ShowCase account yourself, from the mobile app or from the web application. Deletion takes effect immediately and cannot be undone. The account cannot be signed into again afterwards.

In the ShowCase mobile app

  1. Open the Settings tab.
  2. Scroll to the bottom and tap Delete account.
  3. Confirm when asked. Your account is deleted at that point.

On the web

  1. Sign in at app.showcasehq.io.
  2. Open Settings.
  3. Select Delete account and confirm.

If you cannot sign in

Email [email protected] from the address on the account and ask us to delete it. We respond to deletion requests from all users, wherever you reside, within 45 days.

What is deleted

  • Your collections, including binders and wishlists, and the cards in them.
  • Your saved scans.
  • Your follows.
  • Your saved sign-in methods, including a linked Google account.
  • Your sessions, on every device.
  • Your vendor profile, which takes your public storefront down.
  • Your email address, name and password, which are removed from your user record.

What is kept, and for how long

  • A de-identified user record. Retained indefinitely, with your email address, name and password removed. Transactions have two parties: a sale you took part in is the other party's business record as well as your own, and deleting your record outright would remove that sale from their books. Your side of those records is de-identified.
  • Financial and transaction records. For up to seven years, where tax and accounting law requires it.
  • Scans you allowed us to keep for scanner training. That setting is off unless you turned it on. Where it was on, the scans are disassociated from your account on deletion and retained for as long as they remain useful for improving the scanner. To have them deleted instead, turn the setting off and contact us before you delete your account.
  • Backups. Account information persists in backups for up to one month after deletion, which is the period required for backups to cycle.

Paid plans

Deleting your account cancels any paid subscription at the end of the period you have already paid for. You are not billed again.

Our Privacy Policy describes everything we collect and how long we keep it. For anything else, write to [email protected].